HOW WE WORK
We help you build, create and maintain success
Nova Adept makes it simple for dental offices to add virtual assistant support without disrupting daily operations. By integrating our dental virtual assistant services into your practice, you can elevate patient care while we seamlessly manage your administrative load. Our onboarding process helps us understand your workflow, match the right assistant, set expectations, and keep support aligned through regular communication and reporting.
Step 1: Understand Your Practice Needs
During the introductory consultation, we learn about your practice’s needs, current workflows, staffing challenges, and goals. A job description is provided by the client to outline the required responsibilities and skills for the virtual assistant role.
Step 2: Candidate Selection
We identify qualified candidates whose experience aligns with the responsibilities and skills outlined by your practice. You can then interview the shortlisted candidates and choose the person who best fits your requirements.
Step 3: Agreement
The service scope, responsibilities, schedule, pricing, and agreement terms are reviewed and finalized.
Step 4: Assignment of a Customer Success Manager(CSM)
Step 5: Training, Onboarding, Reporting and Evaluation
The selected virtual assistant undergoes comprehensive training on the practice’s systems, processes and patient care protocols. Daily or weekly reports of the accomplished tasks are sent by the VA to the client to help them assess the performance of their outsourced staff.
Step 6: Customer Satisfaction
Feedback is used to refine and continuously improve service delivery. The CSM works closely with the client and VA to optimize processes, ensuring an exceptional experience to deliver maximum client satisfaction.